MLT- CHAMPION AIR - El Dorodo Resort and Spa ---- From Cancun July 28 ... 2 flights Bad Delays and Poor Customer Service ...Were you on this flight going to Dallas or St louis???

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: MLT- CHAMPION AIR ---- From Cancun July 28 ... 2 flights Bad Delays and Poor Customer Service ...Were you on this flight going to Dallas or St louis??? : ------------------------------------------------------ : If you have not read my posting Please do so.... : This last trip was BAD BAD BAD.... But I still have faith that MLT will come thru.... I have actually contacted a lawyer and he had advised that I protest my credit card billing until this matter is resolved... I have made many charter air flights but this one ??????? : : ------------------------------------------------------ : Worry free Vacations MLT.... : Worry free vacations e-mail address for customer service....... : customer_relations@tmltvacations.com : Name : emackokc : Your mlt booking number : : Give a detailed report of your trip.. : including delay and flight canceled : and re booked and additional cost or expenses : you incurred because of the canceled flight... : Pre leaving on vacation.... : We are booked for July 25-28,2001. 3 nights : First we were booked into The All-Inclusive Barceló Club Las Perlas (3 Stars). : The Internet fact sheet for Barceló Club Las Perlas needed review... : We found incorrect information... : This information has now been corrected... : but on a 3 night stay you are not allowed anything other than buffet meals. : I had looked at the Resorts web site and discovered this and : after 3 calls to MLT they admitted this was fact and now have : made the changes and noted this on the current web site page.. : We made this Resort change mainly because of the the meal thing and 2.5 star rating ... : When we found this error I had ask to just go air-only due to this error but the change was to expensive.... : My oldest child is in the airline industry and we could have booked into the El Dorodo Resort and Spa direct, : at her rate of $60.00 per person per night. : We did have contact with them on this matter and they called me and told me the documents to fax or bring to get the rate... : The man called me at home and identified himself as JEsus. : We e-mailed him back to tell him we had to stay with MLT booking due to penalty cost to re book.. Air Only.... : Note we had ask for king beds/ adjoining rooms. : 2 rooms at a total cost of $720.00 vs MLT $864.00 for 1 room quad. : We did make the change with MLT because doing the re-booking air-only, the penalty : was about the same.... : What we did not realize at this time ..... was that the MLT rate was quad sleeping in 1 room.. : our first request was for King bed.. : You can go back to last year we booked same 4 people to Jamaica Sea castles Resort,in July week 2, : I did this with a call to the MLT booking #. : This 2 star Resort was better than the 4 star Resort we stayed in this year. : They were closing due to new owners and to re-model and re-do the beach area : 3 or 4 weeks after we left in July last year. : Arrival date ..... July 25,2001 arrived Cancun Airport : At the outside transportation area they had us booked to the Barceló Club Las Perlas... : I informed them we were to go to the El Dorodo Resort and Spa ... : We had changed and showed the the documents. : They put us in a limo... we discovered the other couples were going to the El Dorodo Royal. : We had to get out and reload into a different limo...The air-conditioner was not working properly... : Arrived at Resort .... : They told us we had 1 room and King bed they would bring a roll-a way for us. : I informed them we had conversation with JEsus and this must be a mix up... : We were wanting 2 rooms adjoining with king beds.... we waited for over 30 min while they looked. : We finally ask to go have lunch and after 1 hour went back to be told : if we wanted to pay the full rack rate they would put us in 2 rooms. : They had no JEsus that worked in reservations and I explained that done this over the Internet and the Resort Web page ...it had no help... : We were finally taken to the room... It did have 2 regular beds...... : Later at the end of the 4:00 pm meeting the MLT motel Rep. had to book daily trips. We went and talked with her and she went to them. : She came back and showed us on the booklet that we had booked a room with 4 people... I showed her the documents we had brought and still nothing. : The MLT Rep. left and we then tried to book into the a la carte dining to find that they were booked full thru Friday... : meaning we had to and did eat in the main restaurant every meal except Thursday night they had a : out-door Mexican Fiesta... (it rained on it). : We told the MLTRep this and she did get a offer for the Mexican restaurant Friday but we declined due to : the fact that is the night for the Seafood Special where we had been eating.. : The Resort needs a more fair way to book the other restaurants. We saw several empty tables at the dinner seating.. : MLT web site claims 4 restaurants We only found 3..... Where was the 4th?? Remember we paid $39.00 each : to move to a place we did not have to eat buffet meals. : The Resort may be Beachfront but the beach is bad ....... So rocky that they had 4 men working on the : small swim area............. by hand digging out and chipping the entire time we were there. : Even the snorkeling was not that good because the waves made it unsafe to get to close into the reefs... : I reported the steps at the pier needed repair the 2nd day..... 2 people fell going into water .This was never worked on... : The other thing I reported was behind the restaurant going to our room the concrete had been redone : and the sharp incline was slick it needed to be re-done rough several people were slipping on this.. : We met a couple from Texas that had to move from the room they were in due to the sewage smell backing up : into there room. We encountered this smell in several locations at different locations outside . : It was very strong and was raw sewage ... like plugged septic tank. : The 2nd afternoon we ask the MLT rep. to be moved a different resort : and someone from the MLT office in Cancun called our room at 6pm on Thursday : and explained our options and the extra cost for moving...we would have had to pay for the day : at El Durodo and pay for the day at at resort we moved to. We were told at every turn the extra cost to do anything... : We just decided to mark this one off and stay... : I did not fee MLT there really cared about what we were going thru... : : Flight Out......Sat. July 28,2001 : Called at noon to verify flight time .... : arrived at Cancun airport 6:00pm to check-in found out our flight was delayed 2 hours...... : Also found Cancun flights to St. Louis delayed 2 hours then delayed again to 7:30pm or 8pm : and this entire group was bused out of airport for lunch/drinks ...and dinner/drinks to be : dropped off and left at the local Sheraton Downtown.. later busses returned the to the airport to take the Plane Out at : at 8:00 then delayed again to 11:35pm arriving St Louis approx 2:25am to go thru customs... : Then the DFW flight was canceled at approx. 8:40pm and re-booked for 15 hours later... : We were told we would get $20.00 dinner vouchers actually after 30 min.we were then given $10.00 vouchers. : I had walked over to the other side of the terminal same floor and ordered a pizza and : was told they were not good on this side,only good in our wing of the airport..and this was fact... : We had to re-claim our luggage....Then at 10:30pm we were taken by several buses to local hotels for the night.. : The couple we were with, after being told that they had run out of rooms.. : did not get in a room until 12:30 am. They were in the back of the bus and we were in the front. : We were finally all booked into the Downtown Holiday Inn Cancun.. and given breakfast vouchers.. : We did get 2 rooms.... oops..... : Worry free Vacations...HA!!! HA!! But this was no laughing matter... : No help was given anyone on making phone calls home / notifying work or : changing flight reservations or booked motels in Dallas... : I had to pay for the Sat. night reservations I had made at the Holiday Inn Select DFW. : We were to arrive DFW at 10:45pm on Sat. night ...extra parking for 1 day 2 cars. : They live in Amarillo, Texas we live in Oklahoma City, Oklahoma. : We had to make collect calls to the USA from Cancun Airport to notify family. : We were just so tired of the airport and checking and rechecking luggage.. Glad we were out of there!!!!!! : The people on the St Louis flight were given our plane to get them home and we got the bump???????? : We can not prove this as of jut but this is what was being said at the airport ... The St. Louis group was told at one time before we left : They would be flown to Dallas and go to customs to re-board to go to St. Louis due to customs being closed, but we did find out this did not happen. : Anyone having information to get the proper compensation for this ... champion Air / Worry free vacation.....vacation from Hell... : please e-mail me at emackokc@yahoo.com. : If you were on Champion Air Flight Flight 536 to St Louis or Champion Air Flight 976 to DFW please contact by e-mail with your information.. : I have a list of approx 20 people so far... : I did find that charter flights are not treated by the same DOT gov. rules... Once we get a offer to settle , I am going to a lawyer to let him review the offer. : Thank You ..... : Eddie

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