Re: El Dorado Royale: WARNING

Posted by Jennifer on March 13, 2001 at 16:21:39:

In Reply to: El Dorado Royale: WARNING posted by Kevin on March 07, 2001 at 13:48:35:

Kevin -

That TOTALLY sucks that you got treated so crappy there. My brother and his wife went there when it first opened (spa not even available) and all of the waitstaff came from hotels that DID accept tips and so the only people who got good service and/or strong drinks were the ones tipping. (even though it is all inclusive and you aren't supposed to tip). It sounds like the place hasn't changed a bit.

: FYI! My girlfriend and I just returned from EDR on 3/5/01 and they are screwing people left and right.
: It seems they "lost" all of their reservations and by the time they found them they had seriously overbooked the resort. Now they are meeting people at the airport and sending them to stay in other resorts for a day or two before they will put you up. They put us and six other couples up at the Omini in Cancun for the first night we were there. Then, the van that was supposed to pick us up in the morning only had room for 10 people. How they could do this when they knew how many people they sent out there, I don't know. We spent a half an hour arguing with the van driver that we wouldn't ride on the floor of the van - go figure. After jumping in a taxi - which the resort grumbly paid for - we arrived to a lobby full of angry pissed off people, no champagne greeting, NO greeting at all.
: People with Casita reservations had to downgrade until a Casita came open. Some people with a Mini suite or regular room had to stay in their "holding" rooms with no view of the ocean at all. The resort tried to pacify people with $150 certificates (per room) to the spa, but it turned out that all spa services were booked by the time we got there. Not only that, but the resort was so full that all dinner reservations were booked as well (I think we got a 6 pm at the Mexican restaurant). The worst part of all of this was not that the resort screwed up, but their nonchalant attitude and inability (or caring) to compensate for this absolute mess. I have more but I feel like I'm rambling. The resort is beautiful, but it hardly makes up for the lack of service and unprofessional attitude of the staff. If you are leaving for the EDR, CALL YOUR TRAVEL AGENT TODAY and have them check on this terrible situation. You might even want to consider changing your plans.
: Sorry for the bad news.

: Kevin

Follow Ups:

• Re: El Dorado Royale: WARNING mike 09:18:21 5/24/2001 (0)
• Re: El Dorado Royale: WARNING mike 08:53:48 5/24/2001 (0)
• Re: El Dorado Royale: WARNING Sandy 13:04:42 5/23/2001 (0)
• Re: El Dorado Royale: WARNING Sandy 13:01:50 5/23/2001 (1)
• Re: El Dorado Royale: WARNING Amber 13:54:51 5/22/2001 (2)

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